End-User License Agreement (EULA)

Last updated: October 13, 2026

Systems Leads — Software Applications and Integrations

Effective Date: October 13, 2026
Last Updated: October 13, 2026
Provider: Systems Leads
Country: Peru
Contact: soporte@systemsleads.com

1. Introduction and Acceptance

This End-User License Agreement («Agreement» or «EULA») is a legally binding agreement between you («User», «Customer», or «You») and Systems Leads («Company», «We», «Us», or «Our») governing the installation, access, and use of software applications, integrations, and associated services developed or provided by Systems Leads.

This Agreement applies to the following applications, including their updates, features, and related services:

BotSL IA: Artificial intelligence-powered conversational automation and CRM integration.
MiFactura LATAM: Electronic invoicing, tax document management, and integrations with authorized tax systems.
Connections SL: Business communication integrations, messaging channels, chatbot connectivity, and automation tools.

These products are collectively referred to as the «Applications».

By installing, accessing, activating, subscribing to, or using any of the Applications, or by clicking an acceptance button where provided, You acknowledge that You have read, understood, and agreed to this Agreement.

If You are accepting this Agreement on behalf of an organization, You represent that You have the authority to bind that organization to its terms.

If You do not agree with this Agreement, You must not install, access, or use the Applications.

2. Definitions

For the purposes of this Agreement:

«Applications» means BotSL IA, MiFactura LATAM, Connections SL, and any other software products expressly made subject to this Agreement.
«Company» means Systems Leads, the software provider established in Peru.
«User» or «Customer» means an individual or legal entity accessing or using the Applications.
«Platform» means Bitrix24 or any other supported software environment through which the Applications operate.
«Third-Party Services» means external platforms, APIs, infrastructure, artificial intelligence providers, communication providers, payment processors, and other independent services integrated with the Applications.
«Customer Data» means information, records, documents, communications, configurations, and other content submitted, transmitted, accessed, or processed through the Applications.
«Subscription» means a paid or free authorization to use an Application under the applicable plan, billing period, and service conditions.
«Services» means the functionality, technical infrastructure, integrations, and associated capabilities made available through the Applications.

3. License Grant and Authorized Use

Subject to compliance with this Agreement and any applicable subscription conditions, Systems Leads grants You a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Applications for lawful internal business or professional purposes.

This license does not transfer ownership of the Applications or any associated intellectual property.

You may use the Applications within the technical limits, account permissions, connected services, and functionality provided by Your selected subscription plan.

Unless expressly authorized in writing by Systems Leads, You may not:

Copy, distribute, resell, sublicense, or commercially exploit the Applications independently of their authorized use.
Reverse engineer, decompile, modify, or attempt to extract proprietary source code, except where applicable law expressly permits.
Circumvent subscription restrictions, security mechanisms, usage limits, or licensing controls.
Use the Applications for fraudulent, unlawful, abusive, or unauthorized activities.
Attempt to gain unauthorized access to systems, accounts, infrastructure, or information.
Interfere with the normal operation, security, or availability of the Applications.

Authorized use within Your own commercial operations is permitted.

4. Application-Specific Terms

The following provisions establish additional conditions applicable to each Application. These terms supplement the general provisions of this Agreement.

4.1 BotSL IA — Artificial Intelligence and Conversational Automation

BotSL IA provides artificial intelligence-powered conversational automation, chatbot functionality, and integration with CRM systems and supported communication channels.

Depending on the activated features and integrations, BotSL IA may process messages, customer information, conversational context, instructions, and external service responses to generate automated interactions.

Artificial Intelligence Disclaimer

You acknowledge that:

Artificial intelligence-generated responses may occasionally be inaccurate, incomplete, inappropriate, or inconsistent with the instructions provided.
Systems Leads does not guarantee the accuracy, suitability, or reliability of every AI-generated response.
You are responsible for configuring, reviewing, testing, and supervising the instructions, prompts, knowledge sources, and automation workflows used by Your bots.
AI-generated information should not replace qualified professional judgment in legal, medical, financial, or other regulated matters.
You are responsible for establishing appropriate human review or escalation mechanisms when necessary.

External AI Providers

BotSL IA may integrate with third-party artificial intelligence services.

The availability, capabilities, processing conditions, usage limitations, and costs of these services may depend on the external provider and the applicable integration configuration.

When You connect Your own API credentials, You are responsible for managing those credentials, monitoring consumption, and paying any charges imposed directly by the external provider.

Systems Leads is not responsible for changes to the models, pricing, restrictions, or availability of independent AI services.

4.2 MiFactura LATAM — Electronic Invoicing and Tax Documents

MiFactura LATAM enables the preparation, generation, submission, consultation, or management of supported electronic tax documents through integrations with applicable tax systems.

Its capabilities may include electronic invoices, receipts, credit notes, debit notes, shipping documents, and other supported documents, depending on the available functionality and regulatory environment.

Customer Tax Responsibilities

By using MiFactura LATAM, You acknowledge and agree that:

You are responsible for the accuracy, completeness, and legality of all taxpayer information and documents submitted through the Application.
You must maintain valid tax registrations, credentials, certificates, authorizations, and permissions when required.
You are responsible for verifying that generated documents comply with applicable tax regulations.
You must verify the acceptance, rejection, observation, or processing status of documents submitted to the relevant tax authority.
The Application does not replace the services of an accountant, tax advisor, or legal professional.

Tax Authority Integrations

MiFactura LATAM may integrate with the Superintendencia Nacional de Aduanas y de Administración Tributaria (SUNAT) in Peru and other supported services.

The Company does not control the availability, technical requirements, processing times, validation rules, or regulatory decisions of tax authorities.

Document generation or submission through the Application does not, by itself, guarantee acceptance or legal validity by the relevant authority.

Systems Leads is not responsible for penalties, tax assessments, rejected documents, or regulatory consequences resulting from incorrect customer information, invalid credentials, misconfiguration, or failure to satisfy applicable tax obligations, except to the extent directly attributable to the Company’s conduct under applicable law.

4.3 Connections SL — Messaging, Communications, and Integrations

Connections SL provides integrations and tools designed to connect business communication channels, messaging services, conversational bots, and supported CRM environments.

Depending on the active subscription, configuration, and provider capabilities, the Application may include:

WhatsApp Business Platform and supported WhatsApp integrations.
Multiple messaging accounts or communication channels.
Chatbot and artificial intelligence bot connectivity.
Message templates, automated replies, and quick responses.
Bulk messaging and campaign-related functionality.
Audio messaging and supported multimedia content.
WhatsApp calling and other supported communication capabilities.
Customer conversation synchronization, management, and CRM-related automation.

The availability of these features may vary depending on the subscription plan, integration method, applicable platform restrictions, and supported providers.

Messaging and Communication Compliance

When using Connections SL, You agree to:

Use messaging services in accordance with applicable laws and the policies of the relevant communication providers.
Obtain any legally required consent before contacting individuals, processing their information, sending marketing communications, or initiating calls.
Respect opt-out, unsubscribe, privacy, and communication preferences.
Avoid unsolicited mass messaging, spam, fraudulent communication, impersonation, harassment, or other prohibited activities.
Use approved message templates when required by the applicable provider.
Maintain appropriate security over connected accounts, credentials, phone numbers, and API configurations.

WhatsApp and Third-Party Platform Restrictions

Connections SL may depend on services provided by Meta Platforms, WhatsApp, Bitrix24, and other independent providers.

You acknowledge that these providers may independently:

Restrict, suspend, disable, or review connected accounts and phone numbers.
Modify API permissions, messaging limits, template requirements, or technical functionality.
Change their pricing, messaging policies, or service conditions.
Require additional business verification, authentication, or account information.

Systems Leads does not control these decisions and cannot guarantee the approval, activation, continued availability, or reinstatement of any third-party account or communication channel.

Messages and Calls

Message delivery, template approval, multimedia transmission, and call connectivity may depend on network conditions, recipient settings, provider permissions, account status, and external platform availability.

Connections SL does not guarantee that every message will be delivered, read, or responded to, or that every call will be successfully connected.

You remain responsible for obtaining any necessary consent to initiate communications, use calling functionality, or record calls where recording is supported.

5. Third-Party Services and Platform Dependencies

The Applications may connect to or rely on third-party software, APIs, cloud infrastructure, communication platforms, artificial intelligence providers, or government systems.

These services may include, without limitation:

Bitrix24.
Meta Platforms and WhatsApp Business Platform.
Artificial intelligence service providers.
Tax authorities and electronic invoicing infrastructure.
Hosting, messaging, authentication, and communication services.

Third-Party Services operate under their own terms, privacy policies, fees, limitations, and technical requirements.

Systems Leads is not affiliated with or endorsed by these providers solely because an integration is available.

To the maximum extent permitted by law, Systems Leads is not responsible for interruptions, restrictions, pricing changes, account suspensions, or failures originating from independent Third-Party Services.

However, this provision does not exclude responsibility for failures directly attributable to Systems Leads under applicable law.

6. Customer Accounts, Credentials, and Security

You are responsible for maintaining the confidentiality and security of credentials, API keys, access tokens, administrator accounts, and connected services associated with Your use of the Applications.

You agree to:

Provide accurate and current account information.
Maintain appropriate user permissions and access controls.
Avoid sharing sensitive credentials with unauthorized parties.
Notify Systems Leads promptly of suspected unauthorized access or security incidents affecting the Applications.
Revoke or update compromised credentials when necessary.

Systems Leads may implement technical and organizational security measures intended to protect the Applications and information processed through them.

Nevertheless, no internet-based system or communication infrastructure can be guaranteed to be completely secure.

7. Customer Data, Privacy, and Confidentiality

The Applications may access, receive, transmit, store, or otherwise process Customer Data to deliver their respective functionality.

Such information may include business contacts, conversation records, customer details, tax information, documents, integration configurations, and other data authorized by You.

Data Ownership

As between You and Systems Leads, You retain ownership of Your Customer Data and the rights You lawfully hold in that information.

Systems Leads does not acquire ownership of Customer Data solely because it is processed through the Applications.

Authorized Processing

You authorize Systems Leads to process Customer Data only as reasonably necessary to:

Provide and operate the contracted Applications.
Execute authorized integrations and automation processes.
Maintain service security and technical functionality.
Diagnose errors and provide requested technical support.
Fulfill applicable legal obligations.

Systems Leads may use authorized subprocessors and technology providers where necessary to operate the Services, subject to applicable legal requirements.

Customer Responsibilities

You represent that You have the necessary legal basis, permissions, and authorizations to collect, process, transfer, and use Customer Data through the Applications.

Where applicable, You are responsible for informing data subjects about the processing of their information and obtaining required consent.

Both parties shall comply with applicable personal data protection laws, including relevant Peruvian regulations and other mandatory privacy laws that may apply to their respective activities.

Confidentiality

Each party agrees to take reasonable measures to protect confidential information received from the other party and not disclose it except where necessary to provide the Services, comply with applicable law, or with appropriate authorization.

More detailed conditions concerning data retention, subprocessors, international transfers, and personal data rights may be established in a separate Privacy Policy or Data Processing Agreement, where applicable.

8. Subscription Plans, Payments, and Service Limits

Certain Applications or features may require an active paid Subscription.

Pricing, billing periods, included functionality, connection limits, usage allowances, and other commercial conditions are determined by the plan selected at the time of purchase or renewal.

Unless expressly stated otherwise:

Subscription fees cover the functionality included in the selected plan.
External service fees, such as messaging charges, AI API consumption, telephony costs, or third-party subscriptions, may be billed separately by their respective providers.
Additional configuration, implementation, customization, consulting, or technical services may require separate payment.
Access to paid functionality may be suspended when an applicable Subscription expires or remains unpaid.
Plan changes and renewals are subject to the commercial terms communicated during purchase or renewal.

Any applicable taxes, cancellation rights, refunds, or billing obligations shall be governed by the relevant purchase terms and mandatory consumer protection laws.

9. Service Availability, Maintenance, and Updates

Systems Leads makes commercially reasonable efforts to maintain the operation, security, and functionality of the Applications.

However, uninterrupted or error-free availability is not guaranteed.

Service interruptions may occur because of:

Scheduled maintenance or software updates.
Technical failures or infrastructure incidents.
Internet connectivity and network disruptions.
Changes to external APIs or third-party platforms.
Security incidents or circumstances beyond the Company’s reasonable control.

Systems Leads may release updates, corrections, improvements, or modifications to the Applications.

Certain changes may be necessary to maintain compatibility with Bitrix24 or other integrated services.

The Company may modify or discontinue specific features for legitimate technical, security, legal, or operational reasons, subject to any applicable contractual or legal obligations.

10. Technical Support

Technical support may be offered according to the applicable Subscription, commercial agreement, or support conditions established by Systems Leads.

Support may include guidance concerning installation, configuration, connectivity, reported errors, and general use of supported Application features.

Unless expressly included in Your plan or separate agreement, technical support does not automatically include:

Custom software development.
Advanced implementation or consulting services.
Modification of external software or third-party systems.
Recovery or reinstatement of accounts suspended by independent providers.
Professional tax, accounting, legal, or regulatory advice.
Unlimited configuration or optimization of artificial intelligence agents.

Any service-level commitments must be expressly established in a separate written agreement.

11. Intellectual Property Rights

The Applications, including their software code, architecture, functionality, interface designs, documentation, trademarks, logos, and associated intellectual property, are owned by Systems Leads or its applicable licensors.

All rights not expressly granted under this Agreement are reserved.

You may not remove ownership notices or claim proprietary rights over the Applications.

This Agreement does not grant You ownership of the underlying source code, infrastructure, or proprietary technology.

12. Acceptable Use and Prohibited Activities

You agree not to use the Applications to:

Engage in fraud, phishing, impersonation, or deceptive commercial practices.
Send unsolicited or unlawful bulk communications.
Collect, disclose, or process personal information without a valid legal basis.
Generate or distribute malicious software or harmful automated content.
Circumvent platform restrictions or security controls.
Interfere with third-party rights, intellectual property, or privacy.
Conduct unlawful or unauthorized financial, tax, or communications activities.
Violate applicable laws, government regulations, or binding third-party platform policies.

Systems Leads may take proportionate measures, including restricting access or suspending affected functionality, when reasonably necessary to address security risks, unlawful activity, material breaches, or third-party provider requirements.

13. Disclaimer of Warranties

Except for warranties that cannot lawfully be excluded, the Applications are provided on an «AS IS» and «AS AVAILABLE» basis.

To the maximum extent permitted by applicable law, Systems Leads disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Systems Leads does not warrant that:

The Applications will operate without interruption or technical errors.
All integrations will remain compatible with future third-party software versions.
AI-generated responses will always be accurate or appropriate.
Tax authorities will accept every submitted document.
Messaging providers will approve all templates, accounts, or telephone numbers.
All messages, notifications, or calls will be successfully delivered or completed.
Use of the Applications will generate specific commercial, financial, or operational results.

Nothing in this section excludes mandatory legal warranties or rights that cannot lawfully be waived.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Systems Leads shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, business opportunities, or anticipated savings arising from the use of the Applications.

Except where prohibited by law or where liability cannot lawfully be limited, the Company’s aggregate liability arising from or relating to an Application shall not exceed the total fees actually paid by You to Systems Leads for that Application during the twelve (12) months immediately preceding the event giving rise to the claim.

Where no fees have been paid, the aggregate liability shall not exceed USD 100, to the extent such limitation is legally enforceable.

These limitations do not apply to liability that cannot be excluded or limited under applicable law, including liability arising from willful misconduct or other legally non-excludable conduct.

15. Indemnification

To the extent permitted by applicable law, You agree to indemnify and hold harmless Systems Leads, its employees, representatives, affiliates, and licensors against third-party claims, losses, damages, and reasonable expenses arising from:

Your unlawful use of the Applications.
Your material violation of this Agreement.
Your infringement of third-party intellectual property or privacy rights.
Communications, content, documents, or information submitted or distributed by You in violation of applicable law.

This obligation applies only to the extent that the claim is attributable to Your conduct and does not require You to indemnify Systems Leads for its own unlawful acts, negligence, or other conduct for which it is legally responsible.

16. Suspension and Termination

This Agreement remains in effect while You access or use the Applications, unless terminated in accordance with its provisions.

You may discontinue use by uninstalling the Applications and cancelling any applicable Subscription according to the relevant commercial terms.

Systems Leads may suspend or terminate access where reasonably justified by:

A material breach of this Agreement.
Unauthorized, fraudulent, or unlawful use.
Serious security risks.
Non-payment of applicable Subscription fees.
Restrictions imposed by relevant third-party providers.
Legal or regulatory requirements.

Where practicable and appropriate, Systems Leads may provide notice and an opportunity to remedy a breach before termination.

Upon termination, Your license to use the affected Applications ends, and You must discontinue unauthorized use.

Termination does not automatically erase outstanding payment obligations or provisions intended to survive, including intellectual property, confidentiality, liability, and dispute resolution provisions.

Data retention and deletion following termination shall be governed by applicable law, relevant contractual terms, and the Company’s Privacy Policy.

17. Changes to this Agreement

Systems Leads may update this Agreement to reflect legal, technical, operational, security, or commercial changes.

For material changes that negatively affect existing users, Systems Leads will make reasonable efforts to provide at least thirty (30) days’ prior notice, unless an earlier change is required by law, security considerations, or third-party platform requirements.

Updated terms will be published through the Company’s website, the Applications, or other appropriate communication channels.

Continued use after the effective date of the updated terms constitutes acceptance to the extent permitted by applicable law.

Where affirmative consent is legally required, Systems Leads will request it through an appropriate mechanism.

18. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of the Republic of Peru, without regard to its conflict-of-law rules.

The parties agree to make reasonable efforts to resolve disputes through direct communication before initiating formal legal proceedings.

Any unresolved dispute shall be submitted to the courts or competent authorities determined under applicable law, without prejudice to mandatory consumer protection rights or other non-waivable jurisdictional rules.

19. Severability and Waiver

Severability: If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain effective to the extent legally possible.

Waiver: Failure by either party to enforce a provision shall not constitute a permanent waiver of that provision or any other contractual right.

20. Entire Agreement

This Agreement, together with any applicable Subscription terms, Privacy Policy, Data Processing Agreement, and other expressly incorporated contractual documents, constitutes the agreement governing Your use of the Applications.

In the event of a conflict, a separately executed written agreement shall take precedence to the extent expressly agreed by the parties, subject to mandatory applicable law.

No provision of this Agreement shall be interpreted as waiving rights that cannot legally be waived.

21. Contact Information

For questions about this Agreement, the Applications, licensing conditions, or related services, You may contact Systems Leads through the following channels:

Systems Leads
Country: Peru
Website: https://systemsleads.com
Email: soporte@systemsleads.com
Phone: +51 947 361 681

Applications covered: BotSL IA | MiFactura LATAM | Connections SL

By installing, accessing, or using any covered Application, You acknowledge and agree to the applicable terms of this End-User License Agreement.